fb001 Casino Privacy Policy

fb001 (referred to in this Privacy Policy as "fb001," "we," "us," or "our") operates the online casino and gaming platform accessible at fb001.app. fb001 is the data controller responsible for the personal information collected through this platform.

This Privacy Policy applies to all users of the fb001 platform, including registered players, visitors who browse the site without registering, and individuals who contact our customer support team. It covers all personal data collected through the website, mobile-optimised interface, live chat, and any other channel through which you interact with fb001.

fb001 collects personal data through several channels: directly from you when you register or use the platform, automatically through your device and browser, and from third-party verification and payment providers. The categories of data we collect are set out in the table below.

fb001 does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required by law (for example, where a player discloses a gambling-related health concern in the context of a responsible gaming request).

fb001 uses your personal data for the following purposes:

• Account Registration & Management: To create and maintain your fb001 account, verify your identity, and manage your profile settings.
• Service Delivery: To provide access to games, process deposits and withdrawals in Philippine Peso (₱), and credit bonuses and promotions to your account.
• Identity Verification (KYC): To comply with our obligations under Philippine anti-money laundering regulations and to confirm that all players are aged 21 or above.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, multi-accounting, bonus abuse, and other prohibited conduct.
• Regulatory Compliance: To meet our obligations under PAGCOR licensing conditions, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act of 2012.
• Customer Support: To respond to your queries, complaints, and responsible gaming requests via live chat and email.
• Responsible Gaming: To monitor gaming patterns that may indicate problem gambling behaviour and to administer self-exclusion, deposit limits, and cooling-off requests.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have given your explicit consent. You may withdraw consent at any time.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve the performance, design, and game selection of the fb001 platform.

fb001 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing a separate legal basis for the new processing activity.

Under the Data Privacy Act of 2012 and its IRR, fb001 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to fulfil our obligations under the Terms & Conditions you agreed to upon registration — including account management, payment processing, and game delivery.
• Legal Obligation: Processing required to comply with Philippine law, including KYC/AML obligations, PAGCOR reporting requirements, and tax regulations.
• Legitimate Interests: Processing necessary for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your rights and freedoms.
• Consent: Processing for marketing communications and non-essential cookies, where you have given clear, informed, and freely given consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

fb001 does not sell your personal data. We share your data only in the following limited circumstances and only to the extent necessary for the stated purpose:

• Payment Processors: GCash, PayMaya, BPI, BDO, and Metrobank receive the financial data necessary to process your deposits and withdrawals. These providers are bound by their own privacy policies and applicable Philippine financial regulations.
• Identity Verification Providers: Third-party KYC and AML screening services receive identity documents and verification data to confirm your age (21+) and identity as required by law.
• Game Software Providers: Game studios and live dealer operators receive your player ID and gaming session data to deliver game content. They do not receive your full identity or financial data.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine authorities may receive data where required by law or court order.
• IT & Security Service Providers: Cloud hosting, cybersecurity, and platform infrastructure providers who process data on our behalf under strict data processing agreements.
• Professional Advisers: Lawyers, auditors, and accountants who require access to data in the course of providing professional services to fb001, subject to confidentiality obligations.

fb001 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse usage patterns. The types of cookies we use are:

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication tokens, security cookies, and load-balancing cookies. These cannot be disabled without breaking core platform functionality.
• Functional Cookies: Remember your preferences such as language settings, preferred game categories, and responsible gaming limits you have set. These improve your experience but are not essential.
• Analytics Cookies: Collect anonymised data about how players navigate the platform — which pages are visited most, where players drop off, and how long sessions last. This data is used solely to improve the fb001 platform.
• Marketing Cookies: Used only where you have given explicit consent, to personalise promotional content shown within the fb001 platform. fb001 does not use third-party advertising networks.

You can manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the core features of fb001, though some personalisation features may be affected.

fb001 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:

• Account & Identity Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with PAGCOR licensing requirements and AMLA obligations.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act.
• Gaming History: Retained for three (3) years from the date of each gaming session, or longer where required for dispute resolution or regulatory purposes.
• Customer Support Communications: Retained for two (2) years from the date of the last interaction, unless the communication relates to an ongoing dispute or regulatory matter.
• Marketing Consent Records: Retained for the duration of your consent and for one (1) year following withdrawal of consent, as evidence of the consent given.

When data is no longer required, fb001 will securely delete or anonymise it in accordance with industry best practices. Anonymised, aggregated data may be retained indefinitely for statistical and platform improvement purposes.

fb001 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit TLS encryption for all data in transit between your device and fb001 servers.
• AES-256 encryption for sensitive data stored at rest, including financial records and identity documents.
• Bcrypt hashing for all account passwords — fb001 never stores passwords in plain text.
• Multi-factor authentication (MFA) options for player accounts and mandatory MFA for all internal staff accounts.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• Role-based access controls ensuring that staff can only access the data necessary for their specific job function.
• 24/7 security monitoring and automated anomaly detection systems.

Despite these measures, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, fb001 will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay.

As a data subject under the Republic Act No. 10173 (Data Privacy Act of 2012), you have the following rights with respect to your personal data held by fb001:

To exercise any of these rights, contact our Data Protection Officer at [email protected]. We will respond to all verified requests within 30 calendar days. We may need to verify your identity before processing your request.

fb001 is strictly an adults-only platform. In accordance with Philippine gaming regulations, players must be at least 21 years of age to register and participate in any gaming activity on the platform.

fb001 does not knowingly collect personal data from individuals under the age of 21. All registrations are subject to age verification as part of our KYC process. Where fb001 discovers that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be permanently closed.

If you are a parent or guardian and believe that a minor has registered on fb001, please contact our support team immediately at [email protected] so that we can investigate and take appropriate action without delay.

fb001 primarily processes and stores personal data within the Philippines. In some cases, data may be transferred to and processed in other countries — for example, where game software providers or cloud infrastructure providers operate servers outside the Philippines.

Where such transfers occur, fb001 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Data Privacy Act of 2012. These safeguards may include:

• Contractual clauses approved by the National Privacy Commission (NPC) or equivalent data protection authority.
• Transfers to countries that the NPC has determined provide an adequate level of data protection.
• Binding corporate rules where data is transferred within a group of companies.

You may request information about the specific safeguards in place for any international transfer of your data by contacting our Data Protection Officer.

fb001 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The effective date at the top of this page will always reflect the date of the most recent revision.

Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — fb001 will notify you by email to your registered address and display a prominent notice on the platform at least 14 days before the changes take effect. For minor or administrative changes, we may update the policy without prior notice.

Your continued use of the fb001 platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with the updated policy, you should cease using the platform and may request account closure by contacting our support team.

fb001 has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Data Privacy Act of 2012. The DPO is responsible for overseeing fb001's data protection strategy and ensuring compliance with applicable privacy law.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, you may contact us through the following channels:

• Data Protection Officer: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 directly within the fb001 platform — the fastest way to reach our team.

If you are not satisfied with fb001's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.