fb001 FAQ — Your Questions,
Answered Straight Up

The minimum age to register and play at fb001 is 21 years old. This is in line with Philippine law and PAGCOR regulations governing casino-style gaming. Age verification is mandatory for all new accounts — no exceptions. Any account found to belong to a person under 21 will be permanently closed and any funds returned.

No. fb001 strictly enforces a one-account-per-player policy. Each player is allowed only one registered account. Creating duplicate accounts — whether under the same name, the same device, or the same payment method — is a violation of our Terms & Conditions and may result in all accounts being suspended and balances forfeited. If you have forgotten your login details, use the password reset function rather than creating a new account.

Most accounts are verified within 24 hours of submitting your documents. During peak periods it may take up to 48 hours. To speed up the process, make sure your ID photos are clear, well-lit, and show all four corners of the document. Blurry or cropped images are the most common cause of verification delays. If your verification is taking longer than 48 hours, contact our live chat team for an update.

On the fb001 login page, click "Forgot Password" and enter the email address linked to your account. You will receive a password reset link within a few minutes. Click the link, enter your new password, and you are good to go. If you do not receive the email, check your spam or junk folder. Still nothing? Contact our 24/7 live chat support and we will sort it out for you.

Some account details — such as your email address and contact number — can be updated from your account settings after completing an additional verification step. However, your full legal name and date of birth cannot be changed once verified, as these are tied to your identity documents. If there is a genuine error in your registered name, contact our support team with supporting documentation and we will review your case.

You can request account closure at any time by contacting our live chat support team. Before closing, make sure you have withdrawn any remaining balance. If you are closing your account due to concerns about your gaming behaviour, we strongly encourage you to consider our self-exclusion options first — these allow you to take a break without permanently losing your account. Visit our Responsible Gaming page for more details.

fb001 accepts the following payment methods for Filipino players:

• E-wallets: GCash, PayMaya
• Online banking: BPI, BDO, Metrobank

All transactions are processed in Philippine Peso (₱). We are continuously working to add more payment options, so check the cashier section of your account for the latest available methods.

The minimum deposit at fb001 varies by payment method but is generally set at a level that is accessible for most Filipino players. GCash and PayMaya deposits typically have a lower minimum threshold compared to bank transfers. Check the cashier section of your account for the exact minimum for your preferred payment method. There is no maximum deposit limit for verified accounts, though very large deposits may require additional verification.

GCash and PayMaya deposits are typically instant — your balance updates within seconds of completing the transaction. BPI, BDO, and Metrobank online banking transfers may take between 15 minutes and 2 hours depending on your bank's processing times. If your deposit has not appeared after 2 hours, contact our live chat support with your transaction reference number and we will investigate immediately.

fb001 does not charge any fees on deposits from our end. However, your bank or e-wallet provider may apply their own transaction fees — for example, some banks charge a small fee for interbank transfers. We recommend checking with your payment provider before making a deposit. GCash and PayMaya transfers to fb001 are generally fee-free on the player's side.

No. fb001 requires that all deposits come from a payment account registered in your own name. Depositing from a third-party account — whether a family member's GCash, a friend's bank account, or any other person's payment method — is not permitted. This policy is in place to protect against fraud and money laundering. Accounts found to be using third-party payment sources may be suspended pending investigation.

Log in to your fb001 account and navigate to Account Settings > Responsible Gaming. From there, you can set daily, weekly, or monthly deposit limits in Philippine Peso. Limit reductions take effect immediately. If you want to increase a limit, a mandatory 24-hour cooling-off period applies — this is a deliberate safeguard to prevent impulsive decisions. We strongly encourage all players to set a deposit limit before they start playing.

To withdraw from fb001, log in to your account and go to the Cashier > Withdraw section. Select your preferred withdrawal method (GCash, PayMaya, BPI, BDO, or Metrobank), enter the amount you wish to withdraw, and confirm the request. Make sure your account is fully verified before submitting a withdrawal — unverified accounts cannot process payouts. Withdrawals are sent to the same payment method you used to deposit.

Most fb001 withdrawals are processed within 24 hours. GCash and PayMaya transfers are typically the fastest, often completing within a few hours during regular business hours (Philippine Standard Time). Bank transfers to BPI, BDO, and Metrobank may take 1–3 business days depending on your bank's processing schedule. Withdrawal requests submitted on weekends or Philippine public holidays may experience slight delays.

Yes, fb001 has minimum withdrawal thresholds that vary by payment method. These are set to ensure efficient processing and to cover any transaction costs. There is also a maximum single-withdrawal limit per transaction, though you can submit multiple withdrawal requests. For the exact current limits for your preferred method, check the Cashier section of your account or ask our live chat support team.

The most common reasons for a withdrawal delay or decline at fb001 include:

• Your account verification is incomplete or documents are pending review.
• You have an active bonus with wagering requirements that have not yet been met.
• The withdrawal amount exceeds your current daily or weekly limit.
• There is a mismatch between your registered name and your payment account name.
• Additional security checks are required for large withdrawal amounts.

If your withdrawal has been pending for more than 48 hours without explanation, contact our live chat support immediately with your transaction ID.

fb001 does not charge withdrawal fees on standard payouts. Your winnings are yours — we do not take a cut when you cash out. As with deposits, your bank or e-wallet provider may apply their own receiving fees, which are outside fb001's control. GCash and PayMaya withdrawals are generally received in full with no deductions on the player's side.

fb001 offers a welcome bonus for new Filipino players upon making their first qualifying deposit. The exact bonus amount and structure may vary depending on current promotions — check the Promotions section of your account after registering for the latest offer. All welcome bonuses come with wagering requirements that must be met before any bonus-derived winnings can be withdrawn. Always read the full bonus terms before opting in.

Wagering requirements (also called playthrough requirements) specify how many times you must bet the bonus amount — or the bonus plus deposit amount — before you can withdraw any winnings generated from that bonus. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games contribute different percentages toward wagering — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms for full details.

No. Bonus funds and any winnings generated from them cannot be withdrawn until the full wagering requirement has been met. If you request a withdrawal while a bonus is still active and wagering is incomplete, the bonus and any associated winnings will be forfeited. If you decide you no longer want a bonus, you can forfeit it manually from your account settings — this will remove the bonus and any bonus-derived winnings, but will free up your real-money balance for withdrawal.

Yes. fb001 regularly runs promotions for existing players, including reload bonuses, free spins on new slot titles, cashback offers, and special event promotions tied to Philippine occasions and major sporting events like PBA playoffs, NBA Finals, and boxing matches. Log in to your account and visit the Promotions page to see what is currently available. Promotions are updated frequently, so it is worth checking back regularly.

There are a few common reasons a bonus may not appear in your account:

• Your deposit did not meet the minimum qualifying amount for the promotion.
• You did not opt in to the bonus before or during your deposit.
• The promotion has expired or you have already claimed it previously.
• Your account has an active bonus that must be completed or forfeited first.
• Your account is not yet fully verified.

If none of these apply and your bonus is still missing, contact our live chat support with your deposit reference and the promotion name — we will look into it right away.

fb001 offers a wide and growing library of games designed for Filipino players:

• Slots: Hundreds of titles from classic 3-reel slots to modern video slots with bonus rounds and jackpots.
• Bingo: Live and virtual bingo rooms with multiple card options and chat features.
• Table Games: Blackjack, baccarat, roulette, and more — both RNG and live dealer versions.
• Specialty Games: Unique titles like Butterfly Blossom that blend Asian-inspired themes with exciting gameplay mechanics.

New games are added regularly. Visit the fb001 Casino page to browse the full library.

Yes. All games on fb001 use certified Random Number Generator (RNG) technology to ensure that every spin, card draw, and dice roll is completely random and unpredictable. Our game providers are subject to regular independent audits to verify fairness and compliance with industry standards. fb001 operates under PAGCOR licensing conditions, which include requirements for game integrity and player protection. You can play with confidence that the outcomes are never manipulated.

Absolutely. fb001 is fully optimised for mobile play. The platform works smoothly on Android and iOS devices through your mobile browser — no app download required. Simply visit fb001.app on your phone's browser, log in, and start playing. The mobile experience includes the full game library, cashier functions, live chat support, and account management tools. For the best experience, use a stable Wi-Fi or LTE connection.

Butterfly Blossom is one of fb001's signature specialty games, featuring a beautiful Asian-inspired theme with vibrant visuals and engaging bonus mechanics. The game combines elements of traditional slot gameplay with unique multiplier features triggered by butterfly symbols landing on the reels. It is designed to be accessible for beginners while still offering enough depth to keep experienced players engaged. Visit the Butterfly Blossom page for a full game guide and paytable breakdown.

fb001's platform is built to handle connection interruptions gracefully. If your internet drops mid-game, the round in progress is saved on our servers. When you reconnect and return to the game, you will be able to see the outcome of the interrupted round and your balance will be updated accordingly. No bets are lost due to disconnections — the result is always determined server-side. If you believe a disconnection has caused an error in your balance, contact our support team with the game name and approximate time of the issue.

fb001 uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information and financial details are stored in encrypted form and are never shared with unauthorised third parties. We comply with Philippine data privacy regulations under the Data Privacy Act of 2012 (Republic Act 10173). For full details on how we handle your data, read our Privacy Policy.

If you suspect that someone has accessed your fb001 account without your permission, take these steps immediately:

• Change your password right away using the "Forgot Password" function.
• Contact our 24/7 live chat support to report the suspected breach.
• Request a temporary account freeze while the issue is investigated.
• Check your recent transaction history for any unauthorised activity.

Our security team will investigate and take appropriate action. Never share your fb001 login credentials with anyone — fb001 staff will never ask for your password.

fb001 does not sell or rent your personal information to third parties for marketing purposes. We may share limited data with trusted service providers who assist in operating our platform — such as payment processors and identity verification services — but only to the extent necessary to provide those services. We may also be required to share information with regulatory authorities such as PAGCOR as part of our licensing obligations. Full details are in our Privacy Policy.

Here are some practical steps to keep your fb001 account secure:

• Use a strong, unique password that you do not use on any other site.
• Enable two-factor authentication (2FA) if available on your account.
• Never log in on public Wi-Fi without a VPN.
• Always log out after your session, especially on shared devices.
• Do not share your login details with anyone — not even family members.
• Regularly check your account transaction history for anything unusual.

fb001 provides a comprehensive set of responsible gaming tools accessible from your account settings:

• Deposit Limits: Set daily, weekly, or monthly caps on how much you can deposit.
• Session Time Limits: Receive alerts or automatic logouts after a set gaming duration.
• Loss Limits: Cap the amount you can lose within a defined period.
• Cooling-Off Period: Take a short break of 24 hours to 6 weeks without fully closing your account.
• Self-Exclusion: Exclude yourself from fb001 for a minimum of 6 months or permanently.
• Reality Checks: On-screen reminders showing how long you have been playing and how much you have spent.

Visit our Responsible Gaming page for full details on each tool.

To activate self-exclusion, go to Account Settings > Responsible Gaming > Self-Exclusion. Choose your exclusion period — options range from 6 months to permanent exclusion. Once activated, your account will be immediately suspended and you will not be able to log in or create a new account during the exclusion period. Any remaining balance will be returned to you. Self-exclusion is a serious commitment and cannot be reversed before the chosen period ends. If you are struggling with your gaming, please do not hesitate to use this tool.

Yes, absolutely. Under Philippine law and PAGCOR regulations, casino-style gaming is restricted to individuals who are at least 21 years old. fb001 enforces this strictly through mandatory age and identity verification for all new accounts. No real-money gaming is permitted until age has been confirmed. If you are a parent or guardian, we encourage you to use parental control software to prevent minors from accessing online gaming platforms, and to keep your fb001 login credentials private.

If you or someone you know is struggling with problem gambling, help is available in the Philippines:

• PAGCOR Responsible Gaming Programme: pagcor.ph — the official regulator's responsible gaming resources and self-exclusion registry.
• National Center for Mental Health (NCMH): Provides counselling for behavioural addictions including problem gambling.
• Gamblers Anonymous Philippines: Fellowship meetings held in Manila, Cebu, Davao, and Quezon City.
• fb001 Responsible Gaming Team: Available 24/7 via live chat — confidential, non-judgmental support from our in-house specialists.

You are not alone. Reaching out is the first and most important step.